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Applications Technical Manager

Amman, Jordan Posted 2018/11/05 19:58:28 Expires 2019-04-07 Ref: JB3850508

Job Description

Job Summary

Hikma has a new opening in the Information Technology department as an Applications Technical Manager. Below is a summary of the position:  

·       Reporting to: Sr. IT Applications Manager

·       Department: IT Applications

Area: Amman, Jordan 



  1. Coordinates the work activities of the team including overseeing the day-to-day work. 
  2. Develop, implement and review standard operating procedures and work practices that focus on promoting and supporting standardization and continuous implementation. 
  3. Develops new system and application implementation plans, custom scripts and testing procedures to ensure operational reliability. Trains technical staff in how to use new software / proceudres developed and/or acquired. 
  4. Perform troubleshooting as required. As such, leads problem-solving efforts often involving outside vendors and other support personnel and/or organizations.
  5. Maintains user management and authorization. 
  6. Develop tools, procedures, and training sessions for Operations, Client Support and Systems Development staff to assist with work. 
  7. Perform application tuning, configuration, monitoring, and administration.
  8. Maintain SLA, System Availability, Capacity Management, and Performance KPI.
  9. Understand and support all system interfaces for assigned applications.
  10. Build custom reports and dashboards to support management decision making.
  11. Acting and managing the 3rd party vendors for all support and implementation project. 
  12. Perform other duties as assigned.
  13. Coordinate project management activities, resources. 



  • (5-6) years of work experience in software applications administration.
  • (3+) experience with SQL Server or other RDBMS systems.
  • Experience with IIS administration or Apache Tomcat. 
  • (4+) years of work experience in complex systems design, and systems software and support. 
  • Knowledge operating system administration, enterprise backup and recovery proceudres, and system performance monitoring tools; principles and practices of effective management and supervision.
  • Demonstrated project management techniques and skills. 
  • Ability to: Plan, organize, and document complex system design activities and to configure systems to be consistent with policies/procedures. 
  • Working within ITIL or other IT best practices frameworks. 
  • (3+) years of experience in operations. 
  • Strong written and verbal communication and presentation. 


A bachelor's degree in the field of computer science, information technology, or management of information systems (MIS).


Computer Science, IT, MIS

Job Details

Job Location Amman, Jordan
Job Role Information Technology
Employment Status Full time
Employment Type Employee
Manages Others Yes
Number of Vacancies 1

Preferred Candidate

Career Level Mid Career
Years of Experience Min: 5 Max: 8
Residence Location Jordan
Degree Bachelor's degree

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